Customer Rating: 
Summary: Terrible
Comment: This was the year that taxes became a nightmare, and Turbo Tax cost me a bundle. The calculations were highly inaccurate and I ended up having to refile my taxes, after recomputing everything manually. A highly unsatisfactory program, in 2003 at least.
Customer Rating:
Summary: TurboTax Impossible to Download!
Comment: TurboTax may or may not be a good product; I was never able to successfully download it!
Unfortunately I needed it the day I purchased it, and the "Help" offered by the Amazon.com links were not specific enough to identify the source of the trouble. After three hours I gave up and requested a refund.
Customer Rating:
Summary: Updates a pain, but TurboTax did its job
Comment: I didn't have a problem using TurboTax last year (even with the software activation) so I used it again this year. The software with its interview format worked for me, was able to save my return as pdf and e-file without a hassle. The only real pain was getting the updates. I had to go to Intuit's website to look for info and play around with my broadband connection to get the updates to download. My return has gotten easier over the past few years but with the update annoyance, I may just buy TaxCut next year. I don't import last year's stuff so Intuit - give me a reason to get TurboTax 2004.
Customer Rating:
Summary: Worth it if you're going to itemize...otherwise forget it
Comment: Okay, the download process was a nightmare as described by my earlier review. However, three hours later I have a very comprehensive itemized return, which would have been way too complex to do on my own without the guidance of the filing questions. The good news is that I had done my taxes by hand last night and came up with a large amount owed, and after using the deductions calculator in TurboTax ended up with a refund instead. So it more than paid for itself.
My major complaint is that there appears to be no way to review the content of your return until the very last "print and submit" step, and I wanted to check the numbers prior to actually submitting it.
Customer Rating:
Summary: Frustrating download errors!
Comment: After 20 or 30 attempts to run the V-box installer program after dowloading it from the Amazon digital library, I was just about to request a refund when my boyfriend starting doing some troubleshooting research for me. Here's what he figured out:
Once you download the installer and try to run it, if you keep getting the error: "3001 Encountered unexpected error when trying to locate product...etc.", there is a browser setting you need to change. (This applies to IE 6.0+, Windows 2000 and XP at a minimum, since I attempted the install on 2 different machines).
Go to Tools-->Internet Options in your browser menu, then to the Connections tab and the LAN Settings button. Uncheck the "Automatically Detect Settings" box if it is checked and try running the installer again. Worked for me. Just be sure to recheck the box and close your browser afterwards.
Seeing as how frustrating just OBTAINING the software was, I'm really skeptical about using it, especially after reading all the other reviews...
